At Magicents, we need you to be completely happy with your purchase. If you come upon any troubles along with your order, please evaluate our go-back and refund coverage below.

1. Return & Refund Request Process

To provoke a go-back or refund request, please comply with those steps:

• Contact us at support@magicents.store inside the relevant timeframe for your issue.
• Provide your order number, a picture of the product (if relevant), and an outline of the problem.
• Our crew will evaluate your request and offer additional instructions.
• If eligible, return the product to the cope provided.
• Once we get hold of it and check out the object, we are able to process the refund or exchange.

2. Return & Refund Eligibility via way of means of Case

2.1. Defective, Damaged, or Incorrect Items

• If you get hold of a defective, broken, or wrong object, please notify us within 7 days of shipping with clear pictures.
• You may also request a complete refund or an alternative at no greater cost.
• Refunds might be processed as soon as we affirm the issue.

2.2. Item Not Delivered

• If your bundle does not now arrive within 15 business days of the anticipated shipping date, please contact us.
• If it was misplaced via the means of the delivery carrier, you could request a complete refund or a reshipment.

2.3. Order Cancellation

• Orders may be canceled within 12 hours of purchase for a complete refund.
• After 12 hours, if the order has already been processed, cancellation is now no longer possible.

2.4. Non-Returnable & Non-Refundable Items

• Clearance objects, present cards, and personalized objects cannot be returned or refunded.
• Worn, washed, or broken objects because of purchaser mishandling aren't eligible for going back.

3. Refund Processing Time

• Refunds are usually processed within 5-7 commercial enterprise days after approval.
• Depending on your pricing method, your budget may also take 3–5 commercial enterprise days to reflect on your account.

4. Return & Refund Deadline

• Returns and refund requests ought to be made within 30 days of the shipping date.
• After 30 days, returns and refunds are now no longer eligible.

5. Need more help?

If you have any further questions or issues that have not been addressed above, we are available to help. Contact us via:

• Email: support@magicents.store
• Address: 993 Broad St, Providence, RI 02905, United States
• Contact Form: Please send your request using our online contact form, and our team will respond as soon as possible.

Thank you for choosing Magicents, where customer happiness is our first priority.